Questions and Answers

DO YOU ONLY TAKE TWO PASSENGERS?
All pricing is based on a Charter Rate that includes One Guest.   Just use the calculator to estimate the cost of each additional guest - please realize that the calculator only estimates for one piece of equipment at a time.  You can bring additional passengers with you, but please remember, no one will be on your trip unless they are with your party. We do not mix guests:  exclusivity and privacy are what we do best!  We are not a tourist stop! We are by appointment only and private.

DO YOU OFFER REFUNDS?
If dangerous weather is in the area, I will stop the operation!  You will be offered a Full Refund, a 100% Gift Certificate, or a Reschedule – totally your choice!

If it’s just not a perfect day and there are showers in the area, we operate normally.  However, if you, the customer, decides that you don’t want to go out due to the weather, we will allow you to reschedule the trip and time of departure to any open and available dates and times.

If you do not show up, you will be charged the full amount.  If you cancel within seven days, there is a 50% cancellation fee!  Please remember, we do not want anyone's money unless we earn it and can deliver 110% satisfaction, but we are trying to run a business and a schedule.

I HAVE LITTLE CHILDREN AND OLDER ADULTS.   WILL THEY BE BORED?  I DON’T WANT THEM TO BE UNCOMFORTABLE!
Our airboats offer comfortable seating and all of our safaris are designed with children in mind.   Plus, our shorter 1.5-hour “Getting Serious” Safari Adventure is the perfect duration for both children and older adults.

WHAT ARE THE DEPARTURE TIMES?
All departure times are as per the customer’s request, if that time is available.  We are by appointment only and we do not take walk-up customers - you must be in our reservation system.

WHAT IF I JUST FOUND OUT ABOUT YOU AND WANT TO GO TODAY, THE SAME DAY?

Just put in your reservation and call us immediately after doing so.  We will, if the Captain and Airboat Yacht are on location, try to get you out on the same day if we can.  Please believe me, planning works out the best!

We operate seven days a week and twenty- four hours per day.  We contract with the US Government as well as the Film and TV industry, therefore we are pretty much on call 24/7!

WHAT ARE THE BEST TIMES TO GO OUT?

WINTER TIME
Not before 9 am and you should plan to be back by 5pm - this is just for temperatures on cold days. All of our winter days are not cold. However, planning is the best option - always bring warm clothes in the winter time (from November until the end of April) since those months can have a chill. We will put your dry garments in a secure box on the airboat yacht just in case you need them.

SUMMER TIME
Anytime, and you can wear anything you want, but please wear your sun block as necessary.  It’s always good to have a windbreaker or light raincoat in the summer months just in case you encounter a light shower.

WHAT ABOUT BUGS?
There are rarely any bugs on your personal airboat safari.  The only time you will probably encounter mosquitoes is in the summertime when the water levels change.   You will most likely only encounter mosquitoes when leaving your car and getting on the boat or when we stop at an island.  If the bugs are bad, we will not stop at the island unless you, the client, so desires.  We want your safari to be an outstanding one and want you and your party to return happy and bite-free.

WHAT DO I WEAR?
The temperature on the boat drops twenty degrees once the boat is moving and the wind chill factor is present.  In the summer when it’s ninety degrees, it could not be more welcome!  In the winter, on a cold Everglades day around seventy degrees, which is pleasant, the temperature will drop to about fifty to fifty-five degrees. You will be well rewarded to have warm clothes with you.  Remember, if you don't need them, we store them in a dry box for you!  

CAN WE BRING FOOD AND BEVERAGES WITH US?
Yes!  We will have bottled water and ice onboard and can cater for you, but we prefer you bring your own food.  You can bring wine and cheese and enjoy the exciting and romantic sunsets, brunch, or an Everglades lunch!  For your shopping and dining needs, we recommend Dade Corners located on SR - 997 and US - 41, just minutes away.

WHAT IF I’M JUST ONE PERSON?
We can accommodate you when you are by yourself.  You will get to sit with the captain and become the First Officer.  You will find you are in the presence of a new friend.  You and the captain will go exploring the Everglades together – I promise you, you will have a great time.